Privacy policy

PRIVACY POLICY


Last updated: March 4, 2026

CloudHound operates this store and website, including all related information, content, features, tools, products and services (the "Services"), to provide you with a curated shopping experience. CloudHound is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction via the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS


When we use the term "personal information", we refer to information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you.

Depending on how you interact with the Services, your jurisdiction of residence, and applicable law, we may collect or process the following categories of personal information (including inferences drawn from this information):

  • Contact details: Your name, billing address, shipping address, phone number, and email address.
  • Financial and payment information: Credit card, debit card, or financial account numbers, payment card details, transaction records, payment confirmation, and other payment-related information.
  • Account information: Your username, password, security questions, account preferences, and settings.
  • Transaction and browsing information: Items you view, add to your cart, save to your wishlist, purchase, return, exchange or cancel, as well as your past order history.
  • Communication data: Content and information you provide when contacting us, including customer support inquiries.
  • Device information: Details about your device, browser, or network connection, including your IP address and other unique device identifiers.
  • Usage information: Data about your interaction with the Services, including how and when you navigate, access, and use the Services.
  • Sensitive personal information: Payment card details, account credentials, and other sensitive data you voluntarily provide, processed only as necessary to fulfill our contractual obligations or as required by law.

2. SOURCES OF PERSONAL INFORMATION


We may collect personal information from the following sources:

  • Directly from you, when you create an account, use the Services, communicate with us, or otherwise voluntarily provide your information to us.
  • Automatically through the Services, from your device when you visit our website or use our products, including via cookies and similar tracking technologies.
  • From our service providers, who collect or process your personal information on our behalf to enable core functionality of the Services.
  • From our business partners and other authorized third parties, in accordance with applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION


Depending on your interaction with the Services, we may use your personal information for the following purposes:

  • Provide, Customize, and Improve the Services: To fulfill our contractual obligations to you, including processing payments, fulfilling orders, shipping products, processing returns/exchanges, managing your account, sending account-related notifications, remembering your preferences, and delivering a personalized shopping experience (such as product recommendations based on your browsing and purchase history). This includes using your information to optimize and enhance the functionality of the Services.
  • Marketing and Advertising: To send you marketing, promotional, and advertising communications via email, text message, or postal mail, and to display targeted advertisements for our products or services on the Services and third-party websites, based on your browsing and purchase activity.
  • Security and Fraud Prevention: To authenticate your account, deliver a secure payment and shopping experience, detect, investigate, and address fraudulent, illegal, or malicious activity, protect public safety, and secure the Services. If you create an account, you are solely responsible for safeguarding your account credentials; we strongly recommend not sharing your username, password, or other access details with any third party.
  • Customer Communications: To provide you with customer support, respond to your inquiries, deliver effective service, and maintain our business relationship with you.
  • Legal Compliance: To comply with applicable laws, regulations, and valid legal process (including requests from law enforcement or government agencies), to participate in civil discovery, litigation, or other legal proceedings, and to enforce our Terms of Service and other policies.

4. HOW WE DISCLOSE YOUR PERSONAL INFORMATION


We may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy, in the following circumstances:

  • To Shopify, our vendors, and other third-party service providers who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • To our business and marketing partners, to deliver marketing services and targeted advertising. For example, we use Shopify to enable personalized advertising via third-party services, based on your online activity across different merchants and websites. Our partners will process your information in accordance with their own privacy policies. Depending on your jurisdiction, you may have the right to opt out of this type of targeted advertising; see Section 8 (Your Rights and Choices) for details.
  • When you direct, request, or consent to our disclosure of your information to third parties, such as to facilitate shipping of your order, or via your use of social media login integrations or widgets.
  • To our affiliates and other entities within our corporate group.
  • In connection with a business transaction, such as a merger, acquisition, bankruptcy, or asset sale.
  • To comply with applicable legal obligations, respond to subpoenas, search warrants, or other valid legal process, enforce our Terms of Service and policies, and protect the rights, property, and safety of the Services, our users, our team, and third parties.

5. RELATIONSHIP WITH SHOPIFY


The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to operate, maintain, and improve its platform. Information you submit via the Services will be transmitted to and shared with Shopify, as well as third parties located in countries outside your jurisdiction of residence, to deliver and improve the Services.

We use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify itself. For these enhanced features, Shopify acts as an independent data controller for the processing of your personal information, and is responsible for responding to your requests to exercise privacy rights related to this processing.

To learn more about how Shopify uses your personal information, your privacy rights, and to manage your data directly with Shopify, please visit the Shopify Consumer Privacy Policy.

6. THIRD-PARTY WEBSITES AND LINKS


The Services may contain links to third-party websites or online platforms not affiliated with or controlled by us. If you follow these links, you should review the privacy, security, and terms of service policies of the relevant third-party site. We do not guarantee and are not responsible for the privacy, security, or accuracy of content on any third-party websites.

Information you share on public or semi-public venues, including third-party social media platforms, may be viewable by other users of the Services and the third-party platform, without limitation on use by us or any third party. Our inclusion of third-party links does not imply endorsement of the content, owners, or operators of those platforms, except as expressly disclosed on the Services.

7. CHILDREN'S DATA


The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 13, in compliance with the U.S. Children's Online Privacy Protection Act (COPPA). For users in the European Economic Area (EEA) or United Kingdom (UK), we do not knowingly collect personal information from children under the age of 16 without verifiable parental consent, in compliance with the General Data Protection Regulation (GDPR).

If you are a parent or guardian and believe your child has provided us with personal information, you may contact us using the details in Section 13 (Contact) to request deletion of that information. As of the Last Updated date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as defined in applicable law) personal information of individuals under the age of 16.

8. SECURITY AND RETENTION OF YOUR INFORMATION


No security measure is perfect or impenetrable, and we cannot guarantee absolute security of your personal information. Any information you transmit to us may be insecure in transit; we recommend you do not send sensitive or confidential information via unsecure communication channels.

We retain your personal information for the minimum period necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining your account, fulfilling orders, resolving disputes, complying with legal tax, accounting, and reporting obligations, and enforcing our contracts and policies. Unless applicable law requires a longer retention period, we will delete or anonymize your personal information once the retention period expires.

9. YOUR RIGHTS AND CHOICES


Depending on your jurisdiction of residence, you may have the following rights with respect to your personal information, as permitted by applicable law. These rights are not absolute, and we may decline your request in certain circumstances as permitted by law.

  • Right to Access / Know: You may request access to the personal information we hold about you, including details about how we collect, use, and disclose it.
  • Right to Delete: You may request that we delete the personal information we maintain about you, subject to legal exceptions.
  • Right to Correct: You may request that we update or correct inaccurate personal information we hold about you.
  • Right to Data Portability: You may request a copy of the personal information we hold about you in a structured, machine-readable format, and request that we transfer it to a third party, where applicable.
  • Right to Opt Out of Sale/Sharing for Targeted Advertising: Depending on your jurisdiction, you may have the right to opt out of the "sale" or "sharing" of your personal information, or the processing of your personal information for targeted advertising, as defined by applicable law.
    • You may exercise this right by contacting us via the details in Section 13 (Contact).
    • If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will automatically treat this as a valid opt-out request for the device and browser you use to access the site, in accordance with applicable state privacy laws (such as the California Consumer Privacy Act/CCPA). If we can associate the device sending the GPC signal to your registered account, we will apply the opt-out request to your account as well.
    • To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/.
    • With the exception of GPC, we do not recognize or respond to other "Do Not Track" signals sent from your browser or device.

  • Manage Communication Preferences: You may opt out of receiving promotional emails from us at any time by using the unsubscribe link included in all promotional emails. If you opt out of promotional communications, we may still send you non-promotional, transactional emails related to your account, orders, or ongoing business relationship with us.

You may exercise any of these rights via the contact details provided in Section 13 (Contact). We will not discriminate against you for exercising any of your rights under this Privacy Policy. We may need to verify your identity before processing your request, as required by applicable law.

You may also designate an authorized agent to submit requests on your behalf. Before accepting a request from an authorized agent, we will require proof of your written authorization for the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to all valid requests in a timely manner, as required by applicable law.

10. COMPLAINTS


If you have a complaint about how we process your personal information, please contact us via the details in Section 13 (Contact). Depending on your jurisdiction, you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority.

11. INTERNATIONAL TRANSFERS


Your personal information may be transferred to, stored, and processed in countries outside of your jurisdiction of residence, including countries that may have different data protection laws than your home country.

If we transfer your personal information from the EEA, UK, or Switzerland, we will rely on recognized, legally valid transfer mechanisms, such as the European Commission's Standard Contractual Clauses, UK International Data Transfer Agreements, or equivalent valid transfer instruments, unless the transfer is to a country that has been deemed to provide an adequate level of data protection by the relevant competent authority.

12. CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy from time to time to reflect changes to our data practices, or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date at the top of the policy, and provide additional notice as required by applicable law.

13. CONTACT


If you have any questions about our privacy practices, this Privacy Policy, or would like to exercise any of your privacy rights, please email us at: cdsq9494w@gmail.com